Refund policy

At Emper Perfumes, we want you to be completely satisfied with your purchase. If you experience an issue with your order, our team is here to assist you.

Returns & Exchanges

Products may be returned or exchanged within 14 days of purchase, provided that:

• The product is unused and unopened.

• The perfume box remains in its original sealed packaging.

• The packaging is complete and in its original condition.

• A valid receipt or proof of purchase is provided.

For hygiene and quality reasons, opened or used perfumes cannot be returned or exchanged.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.

Please provide your order number, details of the issue, and clear photos or videos of the product and packaging so our team can review your request.

Once the issue has been verified, we will arrange an appropriate replacement, exchange, or refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used perfumes

• Products with damaged or missing original packaging caused after delivery

• Sale or clearance items

• Gift cards

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, incorrect product, or an error on our part.

Contact Us

For returns, exchanges, damaged products, or refund requests, please contact the Emper Perfumes Customer Support Team.

Email: support@emperperfumes.com
Phone: +971 54 740 0156

Address:
Emper Perfumes
Plot No. TP 010106, National Industries Park
Jebel Ali, Dubai, UAE – 27651